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                              Privacy Policy  

Who we are

We are Biox Medical Ltd. Our registered address is

83 Ducie Street,

Manchester,

M1 2JQ

United kingdom

Company Registration Number: 06980523 .

Introduction

At Biox Medical, we want you to be confident that your information is kept safe and secure with us and understand how we use it to provide great care and a more personalised experience.

This privacy policy explains how we use any personal information we collect about you when you enquire about or use our services, visit this website or apply to work for us.

What information do we collect about you?

  • Personal data that you provide such as such as your name, age and contact details when you contact us through our website, by phone, email, post, face to face or social media

  • Basic information about you such as your name, date of birth, postal and billing address, telephone numbers.

  • Bank information (this is retained by our third party payment service)

  • Information from compliments, complaints and incidents

  • Your feedback and contribution to our client questionnaires and surveys

Information from other sources

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  • We may also receive information about you from our trusted sub-contractors who provide technical support, payment services, advertising and analytics support.  This could be confirmation of payment for your health and care services and information about your browsing behaviour on our websites and supporting applications

How will we use the information about you?

This section explains how and why we use your personal data:

  • We need to process your personal data to manage our services, to carry out our obligations arising from any contracts entered into between us and you, to provide you with information or services you have requested and to help you with any payments or refunds you may require

  • We use cookies and similar technologies on our website to improve your experience (please see our cookie section for more information) and ensure that the content is presented in the most effective and helpful way for you

  • We may share minimal and relevant information within other organisations in order to provide effective information technology, financial, legal and governance support

  • We use personal or anonymised data to monitor how effective our services are and to make sure that the treatments and services we provide are meeting the needs of our clients

  • We use your personal data to send you our newsletters and information about products and services that you may be interested in if you have given us explicated consent to do so. You can opt out of this at any time

  • We may use your personal contact details to notify you about changes to our service

Sometimes we are required by law to pass on certain information about you without your consent, for example:

  • Reporting some infectious diseases

  • Where a law, court order or public authority instructs us to do so

Information about you may be shared without your consent in exceptional situations, such as:

  • when a serious crime has been committed

  • if there is a serious risk to the public or our colleagues

  • to protect children or vulnerable adults who are unable to decide whether their information should be shared

How we store and protect your data

  • The confidentiality and security of your information is of paramount importance to us. We take the utmost care when handling your personal and confidential information and ensure that we have appropriate organisational and technical security measures in place to prevent unauthorised access, accidental damage, destruction or loss

  • We use computer safeguards such as firewalls and data encryption and enforce physical access controls to our building and record to keep information safe and expect those who are employed or work in partnership with us have regular training and follow our policies and procedures. We take active steps to monitor compliance with these

  • Personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may be processed outside the EEA by one of our service providers.  When we transfer your personal data, we will ensure that there are adequate protections in place, in line with UK Data Protection Laws.

  • Credit card payment transactions will be processed securely by our third party payment processors

  • We enforce physical, electronic and procedural safeguards in connection with the collection, storage, disclosure and destruction of personal data.  We may ask for proof of identity before we share your personal data with you or your representative

  • By sending us an email message (for example via our info@bioxmedical.co.uk email), you will be sending us personal identifying information, such as your name and email address.  In these cases, we may retain the information as long as necessary to respond to your request or otherwise resolve the subject matter of your e-mail.  Please be aware that email is not necessarily secure from third party interception or misdirection. For your own protection you may wish to communicate sensitive information using a method other than email

  • Once samples are processed the results will be emailed securely from labs to Biox Medical Ltd and distributed to you.

Marketing

  • From time to time we would like to contact you with details of other products and services we provide at Biox Medical

  • When you register with us, we will ask you if you would like to receive marketing communication

  • If you have consented to receive information, you can of course change your choice or opt out at any time online, at the clinic, over the phone or in writing at any time

  • If you no longer wish to be contacted about our products and services, please call or info@bioxmedical.co.uk so we can amend your contact preferences.

Access to your information, your rights & correction

Under UK Data Protection law, you have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, feel something is not right after reading your records or would like to know more about your rights, please contact our Data Protection Officer.

Cookies

  • We use cookies and similar technologies on our website to improve your customer experience, inform general marketing and ensure that the content is presented in the most effective and helpful way for you

  • Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information

  • We may use cookies to do this or analyse Internet Protocol (IP) addresses or other anonymous data sources.  We may also use other companies to set cookies on our websites and gather cookie information for us

  • The information is used to trace visitor use of the website and to compile statistical reports on website activity.

  • You can set your browser not to accept cookies and the following websites tell you how to remove cookies from your browser.  However, you may find that this impacts on your user experience when navigating the website.

  • For more information visit www.aboutcookies.org or www.allaboutcookies.org

Changes to our privacy policy

  • We keep our privacy policy under regular review and we will place any updates on this webpage.

  • This policy was last updated in November 2022

How to contact us

If you would like to know a little bit more about how Biox Medical Ltd handles your personal information or have a query or request, please contact our Data Protection Officer:

Dr Chun Tang, Director

t: chun@bioxmedical.co.uk

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