MeCheck
MeCheck  /  Contact

Questions about our tests? Get in touch.

Choosing a test, an order, collecting a sample or understanding what your report covers. We can explain how the tests work and what a report shows in general terms. We cannot give personal medical advice by email.

If you are unwell, do not wait for a reply

This inbox is not for urgent medical problems or for questions about symptoms. Contact your own GP if you have:

  • Blood in your stool, or bleeding from the back passage
  • A change in your bowel habit lasting three weeks or more
  • Weight loss you cannot explain

If you need help today, call NHS 111. In an emergency, call 999.

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Email us

Or use the form at the bottom of this page.

chun@bioxmedical.co.uk

We aim to reply within two working days, Monday to Friday.

To help us answer quickly, include

  • An order: your order number and the name on the order.
  • A sample: your kit ID and the date you posted it.
  • A report: your kit ID. Please do not send details of symptoms or your medical history.
  • Choosing a test: which test you are considering. The suitability checks for ColoAlert, MY GUUT and NAD may answer it straight away.
  • Clinics, pharmacies and practitioners: trade supply is handled by Biox Medical. See the partners page.
  • Press: your publication and deadline. Past coverage is on our press page.

What we can help with

  • Choosing the right test, or whether a test suits you at all
  • Orders, delivery and returns
  • Collecting and posting a sample
  • General questions about what your report covers

What we cannot help with by email

  • Assessing symptoms
  • Personal medical advice
  • What a result means for your own health. Please speak to your GP

If your ColoAlert result is abnormal, you do not need to email. Abnormal ColoAlert results are reviewed by a GP through Northwest Health Ltd, a clinic registered with the Care Quality Commission, who will contact you to talk it through.

MY GUUT and NAD are wellness tests. Their results come as a written report and are not reviewed by a GP.

Company details

MeCheck is a trading name of Biox Medical Ltd, which sells the tests. Clinical review of abnormal ColoAlert results is provided separately by Northwest Health Ltd.

Please do not post samples to our office. Use the prepaid return packaging in your kit.

CompanyBiox Medical Ltd, trading as MeCheck
Company number12160624, registered in England and Wales
Registered office47 Bury New Road, Prestwich, Manchester, M25 9JY
Clinical reportingNorthwest Health Ltd, registered with the Care Quality Commission
Emailchun@bioxmedical.co.uk

You may find the answer here

Or send us a message

We aim to reply within two working days. Please do not include details of symptoms or your medical history; if you are unwell, contact your GP.